SilverCloud FAQ | impactlab

SilverCloud Research Study FAQs

This page is intended for current participants in the SilverCloud Research Study through NYU Langone and Northwell Health.

If you are not a current participant, but want to learn more about the study, please go to the SilverCloud Research Study page of our website.

Please let us know if you have questions that aren't addressed below!

If you are thinking about hurting yourself or feeling helpless about the future, please tell someone. You can reach the National Suicide Prevention Hotline at 988 or text HOME to 741741.

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1. How do I contact the study team?

If you are having issues with the app or have any questions about the study, please contact us. You can email us at ImpactLab @ nyulangone.org.

2. How do I contact my coach?

Your coach is a licensed mental health clinician who's role is to support your progress on SilverCloud. They will review your progress and provide recommendations of content to interact with.

If you have questions about content in the app or want to talk to your coach, you can contact them through the SilverCloud app. To do this, open the SilverCloud app, click on the Coach Tab, and click Send Message.

3. I was told I am in treatment-as-usual (TAU). What is that?

Participants in treatment-as-usual, also known as TAU, will have access to mental health services by licensed, master’s level mental health providers. If you are randomized to TAU, you will be contacted and provided with information about how to make an appointment. This is the same procedure that is typically used when students seek treatment for mental health concerns. Treatment is initiated once you complete an intake appointment.

If you are assigned to receive TAU, you may choose to access SilverCloud once your participation in the study is complete; however, you will not have access to SilverCloud during your participation.

4. How do I set up SilverCloud on my phone?

Follow the steps below to set up your account.

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Step 1

Go to your email and find the SilverCloud invite. Click the “Accept Invite” button.

Step 2

Read the SilverCloud terms and conditions and click "I understand and agree."

Step 3

Create your SilverCloud username and password and click "Sign Up."

Step 4

Click "Start" to proceed to your program. All assessments will be sent through REDCap.

Step 5

This is your program - Space from Depression & Anxiety. Your account is set up, but you still need to download the app. Exit the browser and go to the app store.

Step 6

Go to the Apple app store or Google Play store and download the SilverCloud Health application.

Step 7

Open the application. Click "Allow" to enable notifications, then click “Log In” to continue.

Step 8

Choose the US, then click “Next” to be directed to the log in page.

Step 9

Enter your email address (or username) and the password you set up earlier, then click “Log In”.

Step 10

Now you will have successfully logged in to your SilverCloud account.

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5. I lost my password, what should I do?

You can receive your username by email and/or reset your password here on the SilverCloud website. You will need your email to do this.

6. How much will I get paid? When will I get paid?

Participants will be paid using Amazon gift cards after they complete the baseline or end of study survey, or the qualitative interview. Generally, payments will be distributed via email within 48 hours of survey completion.

Here is the participant payment schedule:

Baseline survey: $20
End of study survey: $20
Qualitative interview (if selected): $20

7. How do Amazon gift cards work?

You will receive Amazon gift cards as claim codes sent via email from someone on the study team. The gift cards can be redeemed by copying the claim code received and entering it in your Amazon account. For additional instructions, please click here.

The claim codes will be a combination of letters and numbers. They will look something like this: ABCD-EFGHIJ-KLMN

8. Where can I find more information about SilverCloud?

SilverCloud is a smartphone-based cognitive behavioral therapy (CBT) app that supports young people who might be experiencing feelings of low mood or anxiety. The program is self-guided, but all participants are supported by a licensed mental health clinician, referred to as a coach. On SilverCloud, participants will learn about anxiety and depression and have the opportunity to complete activities designed to reduce their negative thoughts and feelings.

You can find more information about the SilverCloud Study here on our website.

You can find more information about the SilverCloud app here on the SilverCloud website.

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IMPACT LAB

Investigating Mood Pathology: Assessment, Course, Treatment

SilverCloud Research Study FAQs

If you are thinking about hurting yourself or feeling helpless about the future, please tell someone. You can reach the National Suicide Prevention Hotline at 988 or text HOME to 741741.